Refund and Returns Policy

Effective date: 27th May 2024

Thank you for shopping at LachyCouture! Our Refund and Returns Policy. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a hassle-free refund policy to ensure your peace of mind.

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

– Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 5 business days of receipt to request a refund or replacement.

– Incorrect Orders: If we ship the wrong item(s) to you, please notify us within [insert number] days of receiving your order to arrange for a refund or exchange.

– Change of Mind: If you simply change your mind about a purchase, you may request a refund within 2 days of receipt, subject to the terms and conditions outlined in this policy.

2. Refund Process

To request a refund, please follow these steps:

– Contact Us: Email our customer support team at info@lachycouture.com or call us at [insert phone number] to initiate the refund process. Please provide your order number and a brief explanation of the reason for the refund.

– Return the Product: If applicable, we may ask you to return the item(s) to us in its original condition and packaging. We will provide you with instructions on how to return the product and any shipping labels or packaging materials needed.

– Refund Issuance: Once we receive the returned item(s) and verify their condition, we will process your refund within [insert number] business days. Refunds will be issued to the original form of payment used for the purchase.

3. Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:

– Digital Products: Digital downloads, software licenses, and other digital products are non-refundable once they have been downloaded or activated.

– Customized or Personalized Products: Items that have been customized or personalized according to your specifications are non-refundable unless they are damaged or defective.

4. Shipping Costs

Shipping costs are non-refundable, except in cases where we shipped the wrong item(s) to you or the product is damaged or defective. You are responsible for the cost of return shipping unless otherwise stated.

5. Exchange Policy

If you would like to exchange an item for a different size, color, or style, please contact us to arrange for an exchange. Exchanges are subject to product availability and may be subject to additional shipping fees.

6. Contact Us

If you have any questions, concerns, or feedback about our refund policy, please contact us at www.lachycouture.com/contact. Our customer support team is here to assist you and ensure that you have a positive shopping experience with LachyCouture.

Thank you for choosing LachyCouture. We appreciate your business and strive to provide you with excellent products and services.